Some of you have reported issues regarding initial setup. Most of these issues seem to be stemming from Bluetooth connectivity issues. Our team is working on solving these Bluetooth related issues and an update should be available in a few days.
In the meantime here are a few points to note:
We will update this topic as we have more information. Thank you for your patience.
The team has identified the problem and working on a fix. We're anticipating a release in the coming days (hopefully Wednesday evening or Thursday).
First and foremost, thank you for your patience. We are aware of a number of areas which require improvement, and this is one of them. We have the technical capability to format the drive already built-in, but currently not doing so to protect any data that may be sitting on the drive. We continue to consider the implementation of a format button.
iOS client has been updated but waiting for approval in Apple store. We are delaying the Android client release to tomorrow, as we see some issues there.
That firmware seems to be problematic. We put a notice out about 4 hrs ago not to apply that firmware, and also pulled it out of the update queue. Your unit is stuck in a reboot loop possibly. We will release fix for that hopefully later tonight. Apologies for any inconvenience.
I just received my monument today, and am having this same issue with my Nexus 5x. This thread seems to imply the issue has been fixed, so is this a separate issue? The app just hangs at "Trying to find monument..." in a loop. Have tried resetting both.
We've seen some Android devices having Bluetooth connectivity issues. We have discovered that on occasion restarting the phone solves this problem. Alternatively, turning the Bluetooth off and then back on on the phone seem to also help. We'd appreciate if you could try this and let us know the result. It has been reported that if you turn off Bluetooth, then reboot the phone, then run the Momentum app and let it turn on Bluetooth, it tends to work best. Also, make sure you are on the latest version of the App, and no USB device is plugged in. Thanks.
This is a terrible issue. I was able to perform initial setup but now I am unable to reset to get the recovery code to setup another device. This is absolutely useless device. I cannot connect any devices successfully nor can I import any pictures from existing HDD or computer. What's the point of releasing a devices that is non-functioning? I would rather wait for a working device. Terrible useless waste of time.
Same issue here... stuck with the blue LED flashing and the can't find monument on the app! Tried re-flashing firmware from the SD with no change...!
If you have not been able to successfully setup your Monument because your mobile device is not able to see Monument or is seeing it intermittently, please see this support article to install other tools, and report back whether those tools are seeing Monument. Thank you.