What do you see on the TV/monitor that's connected to Monument?
Same Problem. Note 4 running 6.0.1 Rebooted phone and device. No luck.
I'm getting the same issue, it's been about two hours
I am having the same problem here. Here is how things unfolded for me:
I am on day 2 and still nothing. Very anticlimactic after buying this device, waiting so long. Buying 2 HDs then setup doesn't work.
Same here on iOS
We are releasing a new version of the iOS client today that will resolve a number of issues. Thanks for your kind patience as we work through all of the reported issues. Kind regards.
I'm with Josh about having purchased the drives and been excited waiting all this time, only to have it not work out of the box. I look forward to that update, and really hope that it works.
Mark, apologies for the issues that you have had, but rest assured that we are working hard to address all of them as soon as we can. And we will continue to stand behind this product.
I got a message asking if i was connected to HDMI and the answer is yes. I am still having this problem BTW.
If you are not able to update the firmware with HDMI connected to a monitor or a TV, we'd like to know the circumstances better, as we do not have an issue with the firmware upgrade proceeding under those circumstances. Please provide information on exactly what's happening, and how the firmware update fails. Apologies for any inconvenience and kind regards.
This is what is on my screens. It just keeps saying it is updating. I'm afraid to turn the monument off because i don't want it to screw up the update but its not doing anything.
ok so now i unplugged and plugged back in monument and now it says to insert a hard drive. there is a hard drive attached. So now what