After much sweat and tears I got the Android app working. I had to reset and that results in a duplicate entry for the tablet.
I then brought up the iOS app and it asked for an access code from the Android app, but the Settings dialog has no access code field.
In addition, the iOS app's access code dialog on my iPhone 4s covers up all the Continue and Recover buttons so there is no way to reset from iOS, no way to get an access code. Dead in the water.
We had to disable the Access code feature until the next release as we had a couple of issues with it. We are targeting a new release for tomorrow on iOS, and we intend to reenable it shortly. Thanks for your patience. In the meantime, using the recovery code is a good workaround.
The Monument Team
Matt, a factory reset option will be available soon.
M_retzlaff, this has been fixed and is currently pending verification from Apple for release.
The App has been available as of last night, please give it a shot and let us know. Thanks.
A recovery code is sent to everyone during initial setup, but certain email carrier's messages never got through. Some ended up in junk mail folders. We have now addressed this issue, but we are in the process of implementing a reset feature which will enable everyone to reset the unit and start again without having a recovery code.