We wanted to get the product into our earliest supporters hands as soon as we can, and unfortunately, there has been more problems than we anticipated. But we are working hard to address all of them to give you the product that we ourselves also want to use. In the meantime, if this is a source of frustration, please take a break from using the product in the next couple of weeks as we iron out these unforeseen kinks. We certainly don't want you to feel like a Beta tester if you did not sign up for that. But rest assured, this product will work as promised. We are making daily improvements in that direction, and we will not stop until the product offers a seamless experience.
We are also considering implementing exFAT for larger capacity SD cards.
The Monument Team
I only received my Monument a few days ago, and I have been impressed by the speed that improvements are coming out.
1) When it arrived, I couldn't do anything with it, because the iOS app was not available yet.
2) The next time I checked, the iOS app was available!
3) The first time(s) I tried to connect, I had issues, and that was pretty frustrating.
4) I reported the issue to Support.
5) The issue was fixed as a part of the update this morning.
So, while there are some issues right now, and there are lots more features that I would like to see, I am quite impressed with the speed that improvements are coming out. Keep up the good work team!
Thank you very much for the kind words. It means a lot to us, and we will address all problems as we go as soon as we can. Thank you once again.
Hi all - I just happened to check the App Store last night and saw the app was available, so I jumped in and set it up. Of course I didn't connect it to my TV as instructed, but once I did it worked.
For myself, I am not diving in head first with Monument, and am still backing up my photos to my NAS, as I can await the next few months to shake out bugs and add the new features.
One suggestion I would make is to put the link to the roadmap front and center here in the support site - people will want to be able to find that easily.
The monitor screen will show the pictures as soon as we turn on that feature, which is soon. Face naming is currently possible.
I too was excited and left work early to buy an HDMI lead and 2TB disc...
However it has been sitting all connected up to 3 hours and f* all has happened.
The iPhone just has a spinning icon.
Nothing to see on the monitor.
Flashing blue light on the box
No useful info in the booklet - actually a very poor info booklet. Needs a lot more work to make it user frriendly
Have you been able to set it up? Connect through BT?
David, our engineering will contact you.
Well, I have to say, unlike Scott Walker, I am NOT impressed with the speed of the updates coming out. I, like SO MANY OTHERS, am STUCK, and await support ticket response. It beggars belief that you can send this item out and get SO MANY COMPLAINTS and questions, and that you have to work SO HARD to resolve them.
Here's an idea: to begin with why not just send out 25 Monuments to random customers with different experience, different systems, different ages etc. See how they get on. When all 25 are saying it works great, then consider sending out some more. That should avoid this nonsense that there were "more problems than we anticipated". Shame on you, do the work BEFORE general release, not after.