Updates across the board

Hi All,

We have just rolled out updates in all platforms. Here are the details:



* Resolved delivery issues with emails sent to outlook.com, msn.com and hotmail.com



* Added USB drive management

* Added an option to send diagnostic information

* Fixed a bug that caused app to crash when uploading to Monument

* Fixed a bug that prevented access code entry on small screen devices

* Fixed the layout problem when displaying photos in Browse

* Fixed a bug that prevented toggling some options in settings



* Fixed random crash during Bluetooth scan

* Fixed a bug that allowed creating albums with not photos in it

* Fixed layout problems and weird text rendering problem

* Fixed bugs related to management of favorites

Device Firmware


* Added USB drive management

* Added diagnostic information gathering

* Added handling of non-standard date/time headers in JPEG files

* Better SD Card handling now reports SD Card errors

* Report USB drive read errors

* Fixed a bug that prevented deleting photos

* Fixed a bug that prevented importing content with non-ASCII filenames 

3 people like this

I updated firmware and now my device is doing a constant reboot.  I've unplugged all hard drives and unplugged/plugged-in device and still doing a constant reboot.

1 person likes this
I was prompted for the update and after performing it my unit went into a firmware reboot loop. It wouldn't even load the page on the tv at all it just flashes red.
My unit is basically a brick as of right now

We have a few reports of this, and we are currently looking into it. We will take care of this problem. Apologies for any inconvenience.

I am the same. Firmware updated but the system will not let my phone in

I have done this with connecting the HDMI cable to the TV and also I have formatted my external drive to NTFS.  The update is performed and the Monument is operating, of course, there are still areas to be improved.  But so far, the Monument is operating.

1 person likes this

Awesome, all the feature implementations and any minor issues will be resolved as we go, as soon as we can. Thanks for letting us know.

How do I use my unit of its in a reboot loop and won't even connect to the app nor the access point to update the corrupt firmware. Do I send the unit back for a replacement?

We will be releasing an SD card firmware update procedure momentarily.


We have released a recovery software for those that are affected by the update. Please find the details here.

Followed this but it just goes in a loop.. I don't get a green led

I have followed the steps listed in the link getting a solid red led. 

Mark, tell us, did it go through the light flickering for several minutes? If not the SD card may not be properly prepared. Where are you located?

The longest I waited was for an hour but still just continued the process till it booted up. 

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