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No recovery code how can I start over?

I never remember getting a recovery code and now the app it does not recognize my phone at all. I never set up an access code either. Please advise how I can start over with this device.

7 people have this problem

Hmm typed this once - Use the SD update method.  That is the only way my product finally updated to allow a reset.  - HDMI cord did NOT work.

Finally after for going all other options (HDMI etc) I used the SD card method....That updated the product to the firm ware level that allowed the reset to work.   I would recommend anyone that cannot get the reset to work any other fashion - then use the SD card method.  Kind of a pain but that finally got it to work. 

I have same issue. And I have no mail in junk box.

We will be updating the Android client today that will have access code as well as reset capabilities. iOS App to follow shortly. Thanks for your patience.

waiting for iOS App recovery code....

iOS reset feature will be released tomorrow, but then we are the mercy of Apple's App approval queue.

Any ETA on iOS recovery code???

For Android, please see this article for instructions.

We are at the mercy of Apple's approval queue. The App has been sitting there for three days now.

Re: iOS reset--then what? delete and re-download the app (again)? 

Tried to reload app to Iphone 5c because it only wanted to download software that was already there, now I'm locked out with no recovery code.  Please advise.

Will I be sent the recovery code directly? 

Reset in Android does not work

No option to reset to factory settings in my setup screen with iOS

Not yet.