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IOS setup app does not recognize my device need reset

I tried to start up without being plugged in to a television, and the system wasn't working. I deleted the app and re-started from scratch and now the system does not recognize my phone as the master phone. It asks for a code and I never got a code, nor got a emergency code. How do I start from scratch with the device?
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We had issues with certain email carriers, and we have now fixed this problem with the latest release (info here). We are considering resending the code if we can overcome some technical issues.