We would recommend recycling the bluetooth on or off. We have no reported cases of iPhone 7 not being able to find the Monument as long as you are running the latest revision of the iOS. The first two revisions of the iOS immediately after iPhone 7 came out were problematic for Bluetooth.
We will our engineering look at this. Thanks.
Scott, if your i7+ is not able to find your Monument with Bluetooth, the known only possibility is that your iOS is not up to date. First two revisions of iOS that came out with iPhone 7 had this issue. The current version has no known issues.
I just found that out tonight, a support person indicated though that there was no known tickets. That was incorrect. I self closed out the ticket I had opened once I was notified that upgrading the firmware would resolve it. I have confirmed that was the case with my issue. Since this is a known issue though it should be pinned under the troubleshooting section so that it would reduce frustration of users, as well as cut down on ticket creation for agents. I have been responding back and forth several times regarding the iPhone issue and today was the first time that it came to my attention to try and upgrade the OS. Had I known that from the start I would have tried that first before opening the ticket.
Firmware freeze is fixed today, my monument is working now.
Awesome, Fabian, we intend to make it better as we go.
Michael; our engineering team will contact you. There should not be an issue with iPhone 6. On Android, when these issues pop us, It has been reported that if you turn off Bluetooth, then reboot the phone, then run the Momentum app and let it turn on Bluetooth, it tends to work best.