In order for the very first firmware update to proceed properly, Monument needs to be connected to a monitor or a TV using its HDMI connector in the back. Once you do so, restart Monument, relaunch the App, and setup the device once again.
Firmware update should take but a few minutes. What does it look like it is doing on the TV screen. You should see it download the update.
Once hardwired the download worked. ( I think you should recommend this over wifi start as there will be so many failures) Then the unit hanged a while on something saying "kirnel version etc" and then after a few restarts the unit is going. Did not like my first USB hard disk accepted the second. How do you suggest to get old photos on the disk if they are sitting on multiple devices but not on your phone or camera cards?
Import from hard drive is coming. Currently importing only from mobile devices and SD card slot.