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iOS app stuck.

Downloaded the app on my iPad mini 2. Put in a HD and monument has a solid white led now. The app keeps having a spinning icon, can't exit or do anything. Can't detect the monument on my iPhone

1 person has this problem

If removing the USB drive does not result in detection, in addition to quitting and relaunching the App, then we'd have our engineering take a look at this case.

I've tried to do all as suggested, but am not getting anywhere, please help, thanks

Our engineering will contact you.