I've got my new monument, plugged the USB HDD in, connected it to the TV via HDMI and powered it on. On the TV it said that it needed to be set up using the app, so I went thought the steps on the app. After the monument was connected to my Wi-Fi network, the Monument is blinking it's little blue LED and the monument app on my Samsung Galaxy S7 Edge says:
"Monument not found"
"Please make sure that the Monument is powered on, and you're on the same Wi-Fi network."
The TV shows a screen with lots of cartoon pictures and the Monument name and logo in the centre.
My phone is on the same network. The momument successfully obtained an IP address from my wireless router (I can also see my phone in the list of wireless clients as well) and I can ping it successfully, so it appears that they are on the same network.
I've tried a factory reset after wiping the data from the app on my phone, so that it has to start the whole process again, and it stops at the same point.
How can I tell what's going wrong here?
1- Disconnect USB and try
2- We've seen some Android devices having Bluetooth connectivity issues. We have discovered that on occasion restarting the phone solves this problem. It has been reported that if you turn off Bluetooth, then reboot the phone, then run the Momentum app and let it turn on Bluetooth, it tends to work best.
Also, make sure that you are on the latest release. We have solved a number of issues that were previously on the Android App bluetooth stack.
You did all the right things. We will have our engineering look into this.
@Steve: "flashing blue light on the front, so that article doesn't apply"
Flashing blue light, as indicated in the article, is not absolute reference. It just indicates that the device needs attention.
You do not reset the device, as the issue is clearly network related. Do remove any USB drives, however.