Thank you very much for sharing this video. It makes it very clear and it appears that the app cannot load the face thumbnails properly. Seems like a temporary network issue. Could you please retry doing this?
We are notifying our Android app team with this info and the app will provide better user feedback in such cases.
Graeme, one of our staff was in contact with you and it turns out that your drive doesn't have any photos at all. That is the reason for blank faces and photos. Our team is analyzing your device diagnostics and will contact you with more information.
Any further news yet?
The team will get back to you with details regarding your diagnostics.
We appreciate your patience.
We know, and we did a lot more bug fixing than anticipated, but the good news is that we are finally there today. Updates to Apps and firmware coming in a matter of next few hours. This one is a big one.
not bad - 9 promises , 2 delivered -LOL!
Just "hours" away from the "promised" land. HAHA!