@Graeme: Our Engineering team has been in contact with you. We are locking this topic, as we will be handling it through the ticket system.
@erwin: connect an ethernet cable to your Monument, and connect the other end to your new router. Go into Settings...
@Graeme: Now you appear to have connected to it. Since it appears that you have successfully setup your Monument, but now having issues reconnecting to your Monument, please refer to these instructions to troubleshoot.
@Graeme: Certain android phones are an endless source of issue. Due to the highly fragmented nature of Android hardware and software, we are seeing a lot more initial connection problems with Android via Bluetooth. Samsung phones such as S7 as well as other phones from popular Android brands can have consistent problems connecting over Bluetooth for initial setup.
There has been some workarounds reported. Start with disconnecting all USB devices, and rebooting your Monument. On occasion, restarting the phone allows initial setup, and then there are no further issues since Bluetooth is only used during setup. Alternatively, turning the Bluetooth off and then back on on the phone seems to also help. It has been reported that if you turn off the Bluetooth, then reboot the phone, then run the Monument app and let it turn on Bluetooth, it tends to work best.
@Graeme: Our support person that talked to before will revert back to you with the diagnosis.
@Graeme: Not sure what the second picture is showing, but we do have an occasional disconnect problem on Android. While it is harmless, it is indeed annoying. We resolved this issue, currently in testing, should be out Monday or Tuesday.