Have the very latest Android app version and latest firmware, and I still have the unit like day one, stuck analyzing.....even though the problem was marked fixed in forums.
I had the same problem still and found that there are corrupted photos uploaded to Monument and stayed in the ".incoming" folder in my portable drive. I sent those photos to Monument team and they can reproduce same situation as mine. So hopefully the problem should be fixed in next firmware release.
If you are in the same situation(found corrupted photos in "incoming" folder). For the moment, turn off Monument, unplug the portable drive and connect it to your PC/Mac, delete those corrupted photos, plug it back to Monument and power on Monument. The analyze should continue.
Sarah, is your unit stuck analyzing? Other than some isolated cases, that problem is fixed. If you still have it, please select Settings/Share Diagnostic Information. This creates a singular diagnostic data submission which will create a new ticket with your device data. We will revert back as soon as we identify the cause of your issue.
I have the stuck analyzing issue - as I have for some time (at least a week if not a couple of weeks) and I have just shared the diagnostic information so you should be able to see what's going on.
This anything but SOLVED in my world as well (still). Sigh... Hopeful someone there is still working to resolve this!??
We'll check out the diagnostics once you upload them Iain. Thanks.
PS. If, for example, a question is asked, and a best answer is provided, we may mark it as solved as the question is indeed answered. That does not imply that the problem, whatever it may be, is solved. This is done so that we can effectively manage the forum. In many cases, we may also lock an older forum topic as new postings tend to deviate from the original question and older forum topics become a catch-all location for any and every issue, making content difficult to find for new users.
OK, so i was able to complete uploading all my 5000 photos on my iphone to monument, then it started analyzing, till around 1800 left, then i left for work.
Now when i got back home, it uploaded the newest photos, then got stuck at analyzing 1900 photos. When I restart the app, it showed it was uploading some previously uploaded photos, then got stuck at the last uploading photo, and never got to the analyzing stage. Please help.
Please select Settings/Share Diagnostic Information. This creates a singular diagnostic data submission which will create a new ticket with your device data. We will revert back as soon as we identify the cause of your issue.
Already sent the diagnostic info. Thanks
I am still stuck on analyzing, as I have for a few weeks. Any word on addressing this issue?
We have made progress over the past firmware updates on this as the Monument would occasionally hang up on corrupt files, etc., and hopefully the last step in that direction should be the firmware update that is coming out today, very soon.