We're starting off the year with a bug-fix release of our device firmware that addresses the following issues:
- sometimes uploaded photos do not appear on the app
- certain files could cause the analysis process to halt
If you still experience issues after applying the update please create a ticket with us.
Thank you and Happy New Year!
For SD cards, we currently only support the following formats: FAT32, NTFS, and HFS+. Your Monument will not recognize exFAT, but we are considering implementing exFAT in the near future. Also, please note that while we support SDHC, SDXC (SD cards over 32GB) cards are typically formatted with exFAT, and therefore are not directly supported at this time. It has been reported that these higher capacity cards do work if they are formatted with NTFS or HFS+.
@Chad: It really should not be. Please select Settings/Share Diagnostic Information. This creates a singular diagnostic data submission which will create a new ticket with your device data. We will revert back as soon as we identify the cause of your issue.
What did this Firmware update change/update?
It would be nice to see what what updated/changed on each firmware release.
Ryan, this was a bugfix release and the issues are listed above.
I also have this exact same issue. Showing about 136 photos out of about 1500. Blinking white. Stuck analysing.
Installed it fresh from the box yesterday and with all the latest firmware updates successfully applied.
Sending diagnostics now.
does the update happen automatically on the Monument? Or is it something I need to make happen myself? How to I check and see the firmware version? Possible via the android app? thank you, happy new year!