Start a new topic

Single photo never gets uploaded

I have a Monument, factory reset it after the update.

I downloaded the app fresh from the AppStore.


When I try to upload just 1 image, the upload percentage just keeps starting from 0% to 100% and never actually uploads.

Already sent diagnostics but nobody got back to me.


IOS 10.0.2

App 1.5.1

Monument is 1.2.2 (I think)

 


We will look at the diagnosis again, but that one file seems problematic. What happens if you try to upload more than 1?

I tried multiple photos as well and it fails.

The preview icon will keep changing between the photos, the percentages will start from 0 and run up to 100% and then it will cycle back to the other photos.

 

Any updates on this? It's been weeks and my Monument is just sitting there unused.

 

I am experiencing exactly the same problem. The preview icon will keep changing between photos, the percentages will start from zero and run up to 100 and it will cycle back to the other photos. None of the photos actually get uploaded. This is making me very distressed, because I bought Monument as a way for my wife to archive our photos, but she says it is as good as garbage... and I was so excited to back the Kickstarter...

@Daniel: Our engineering will get in touch with you...

Login or Signup to post a comment