Monument analyzes approximately 5,000 photos a day. We are working on a 3 times faster thumbnail creation routine which should speed things up a bit, but we are not there yet. 10 day duration is not too unexpected. Being stuck indicates a potentially problem file. We suggest submitting a diagnosis file. "Initializing" for a new drive is displayed extended durations of time (20+ minutes) if the drive was not previously cleanly ejected. Unplugging / replugging the drive just aggravates the situation resetting the clock. If however, after waiting, the drive never mounts, perhaps there are some issues with the drive. Suggest checking USB Drive Troubleshooting out.
Thank you, Labs.
Just sent diagnostic info for the stuck issue at 1479 photo left ("analyzing...").
I'm using a Toshiba Canvio (you tested) as backup drive; I (un)plugged Monument, not the HD (the one and only way to reconnect the storage through android app!). May I re-initialize the drive (it's empty)?
It sounds like it is doing what it is supposed to do, but failing to show an indication. Suggest waiting a while longer, as 80k photos might take as long as 16 days, or even more, based on 4-5k per day. We will take a look at the diag report.
@Nicola: We have finally identified this issue, and will be prioritizing a release very soon to resolve it for users like yourself. It turns out it is a bug that we introduced in the firmware rather recently, as many people pointed out. Apologies for the inconvenience, We are currently testing the solution, and will put into the release pipe, should be out in a day or two.
@Nicola: If it is reverting to RED occasionally, please eject and unplug all drives. Reboot monument, see if it goes away. You may have drive that pulls over 500mA of current.
@M.L.: no.... it was a 4 colors cycle!!! :-/
[News about the FW update?]
@Nicola: if the red is still in the mix, then you have boot loop, and the only resolution to that is this.