We are releasing our biggest update yet. You will need to update your mobile apps and Monument. Both iOS and Android apps now have the same version number of 2.0.0 and Monument firmware jumps to 1.3.0. The updates can be summarized as follows:
• Multi-user support
• Easier setup
• Full-HD HDMI output support
• exFAT Support (Needs to be activated separately)
• Improved FAT/FAT32 filesystem support
• A lot of stability and performance improvements
To enable the exFAT support, please visit here to pay the license fee for your unit.
Thank you all for your support.
The Monument Team
@Matthew: our engineering will get in touch with you.
@Monument - I just applied your latest update, from 3/25 22:00. The App is now 2.1.0 and the Firmware is now 1.3.2
Just a few quick observations: 1) Remote access is working again; 2) Pictures are uploading and analyzing again; 3) Pictures "holes" in the Photos matrix have filled back in; 4) Speed of WiFi connectivity is faster.
Diagnostic observations: 1) After about 5 minutes, the Monument rebooted itself and then would not leave the Green LED state (also, lost connectivity to App). Waited 15 minutes, then cycled the power source plug. The device went through normal Red, Green, White and was back online with App connected. Then noticed that the #1-Primary USB was not online. Cycled the power source plug for that specific USB drive. The App showed Initializing USB drive message and then it was back to normal with both the USB-1-Primary and USB-2-Backup drives "active". 2) Monument said it was uploading new files and appeared to complete after each upload but, would not perform the analysis function and the new pictures did not show up in the grid. Restarted Monument again and it appears to be working again - new pictures upload, analysis performed and they show up in the grid. 3) USB-2-Backup is now "Inactive". I sent diagnostic files to your server, via the App. I will leave that drive Inactive for now, in case you want to do some remote poking around.
@Jack: apologies for the lateness, despite our best efforts, could not finish yesterday, and targeting today. Testing currently.
@Monument - thank you for the target expectation updates! Bummer though, coming up on 2pm Eastern Saturday and still nothing in the iOS App Store. While we all excitedly wait, might you please provide some details of fixes and features in each of the 2 upcoming "releases" you mentioned? Would be really cool to know and from a partnership perspective, we would all be able to provide your support and engineering teams with direct, applicable resolution feedback. Just thinking out-loud. We can win bigger, together.
Thanks in advance for all the work and updates.
@Jack: targeting release today, and another release next week.
@Monument Labs Support
So, 4 days ago, you targeted Wednesday as the iOS app update. It is Friday afternoon and no update in the Apple Store. Did the iOS app update get rejected by the app store?
I am watching so closely, mainly, because the current version of the app and firmware have virtually rendered your product pointless and of no real value. I cannot connect remote and it takes over 3 minutes to connect on my WiFi network at home. The photos seem to upload but, randomly show up on your app browser matrix.
Yet, still am pulling for you guys/gals to make this product what we all heard it could and would be.
One piece of advice, please get out more updates to at least your backers. Transparency will be your best friend and keep most of us off your backs.
Thanks in advance....
@Prasanna, could you please send diagnostics from the app? The team will check it out.
@Jack, we are anticipating the next iOS release to go live on Wednesday, which will resolve remote connection issues also improves initial connection speed.
@Mathew, following up with a ticket.
This may not be the relevant topic, but after the update, my monument has been Analyzing content for 4 days now, showing the same 16720 remaining.
Any thoughts on fixing this ?