Have you updated the App?
Does your unit boot to the default startup screen (HDMI output)? Mine doesn't even load the screen properly. :(
I've got a dead device too. Locks up before loading the default startup screen on the HDMI. And doesn't respond to my mobile app. Was working fine with the old firmware. Please advise what to do!
General Problem Resolution After version 2.0.0 (app) / 1.3.0 (Firmware) Update:
1- Update your App first before updating the firmware. If you don't update your App, communication will be impossible, as we changed protocol.
2- If you updated the Monument, you can verify firmware version by looking at the HDMI output on a TV/Monitor, you should see it at the lower left corner (1.3.0).
3- If you successfully updated the firmware but now cannot connect after updating the App, delete the App, and reinstall. You do not need to reset your Monument.
If you have done these and still cannot connect, or if you have persistent RED or YELLOW LED on your Monument, please file a ticket.
i have ver 1.3.2 and a blue screen with monument logo on it
i have tried connecting to monument with iPhone 6plus and it fails
i have tried sd update and light stays on green
i have switch the unit on and off and still can't connect
i can't reset if i can't not connect to monument
what can i do to get it working