So I can now access the Monument device with one user that was already setup but the phone that I uninstalled the app from cannot now find the Monument to set it up. It just says that it cannot find Monument in current network despite all devices being on the same network and it can be found by one phone but not another!
@Julian: You are using the"connect to an existing monument" option, correct? And if it cannot find, please make sure you phone is not on cellular network, and it is indeed connected to the same wireless. Additionally, you may want to see this.
We have informed our Engineering that this is still an issue.
@Scott: the 2.4GHz requirement only applies to the initial setup where your Monument needs to connect to you router, as it can do so only with 2.4GHz. However, once done, your phone can be using a 5GHz connection, which is possibly a less crowded frequency. The router has to have 2.4GHz still enabled (in addition to 5GHz, if you have dual or more radios in your router), as that is the only way the Monument can connect to the router apart from the Ethernet port.
The iOS issue where the app tries to connect over and over again, although there's good network connectivity, has been fixed last week. We have submitted to Apple and is currently in review. We're anticipating that it will be approved and be ready for download later today.