@Tony: we have had ongoing issues with remote access, as we tried to make it work as well as it should. Despite our best efforts, there are still some "minor" bugs that continue to affect a number of users. We keep refining it, but in the process of fixing problems with one group of users with a certain set of problems, we create another set of problems on another group users. This certainly proved to be a lot trickier than we thought, but we'll get to the bottom of it. If it was working before, and now it is not, just hang in there if you could as we build enough confidence to state that it should work under all circumstances, barring issues with one's router. We have a release coming up early week on iOS that will resolve the connect-disconnect problem as well, which is also connected to this problem. Apologies for the long ride to the solution.
@Sess, we have released a new Android version that fixes remote access issues. Did you have a chance to try that?
The most recent update, plus a firmware update on my Router and unhooking the Monument from the Ethernet and forced WiFi worked for me.
Once I was able to do that, I plugged it back in and it worked.