Troubleshooting

Cannot connect to Wi-Fi
Monument uses 2.4GHz 802.11b/g/n Wi-Fi to connect to your home network and supports the following security standards: No password WPA WPA2 ...
Tue, 27 Dec, 2016 at 1:58 PM
Working with Wi-Fi access points that support both 2.4Ghz and 5GHz
A lot of access points support both frequencies. While it is not possible for Monument to connect to 5GHz networks, it can work perfectly fine when other ...
Mon, 12 Dec, 2016 at 11:33 AM
Recovering/Updating Monument with an SD Card
UPDATE: There is a simpler, easier and faster procedure here that can work for most people. Please see if that works for you before venturing into this pr...
Sat, 6 May, 2017 at 3:02 PM
USB Drive Troubleshooting
If you are having problems with your USB drive being recognized: If your USB drive was not cleanly ejected before, it may take up to 10 minutes (or mo...
Tue, 14 Feb, 2017 at 11:38 AM
Bluetooth Problem Diagnosis
Bluetooth (BT) connection is only required during the initial setup. Once your Monument is set up, all connectivity is achieved through Wi-Fi, or Ethernet (...
Tue, 24 Jan, 2017 at 2:02 PM
Setting up the Monument concluded successfully, but now cannot connect
Before you go through the process here, please make sure that you have first gone through Wi-Fi related issues. If you have successfully completed the setup...
Wed, 28 Dec, 2016 at 10:23 AM
Get your Recovery Code
Please use the following link to get your recovery code. Also please note that the email entered into this form needs to match the email used to setup the d...
Thu, 15 Dec, 2016 at 12:57 PM
Hard Drive cannot spin-up, but keeps trying
If you have one, or more likely, two external USB drives connected, one or both of them may be pulling more than its fair share of power allocated to it fro...
Thu, 29 Dec, 2016 at 5:10 PM
Updating Firmware with a USB Key
You  can only use this procedure if the LED in the front of your unit is WHITE or BLUE. If the LED in the front is occasionally or permanently RED after boo...
Wed, 12 Apr, 2017 at 2:50 AM
Sharing Crash Logs in iOS
If you're experiencing application crashes, please enable crash log sharing, so our team could identify these issues a lot faster and offer a resolution...
Sat, 28 Jan, 2017 at 4:53 PM